A. Confidentiality

  1. All information and documentation reviewed by the RCIC, required by IRCC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law.  The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics.
  2. The Client(s) agrees to the use of electronic communication and storage of confidential information.  The RCIC will use his/her best efforts to maintain a high degree of security for electronic communication and information storage.

B.Refund Policy

The Client(s) acknowledge that the granting of the permanent residence visa and the time required for processing this application is at the sole discretion of IRCC and not the RCIC.

  1. The Client(s) agree that the fees paid are for services indicated above, and any refund is strictly limited to the amount of fees paid.
  2. Consideration of a refund of any part of payment will be less all applicable time applied to date, administrative fee and expenses incurred to date.
  3. There will be no refund on the fees paid in the event of the following:

▪       The Applicant is refused due to his/her inability to obtain permanent residence status because of not meeting the requirements of IRCC.

▪       The Application is refused because misrepresentations found in application or presented by the Applicant at the time of interview of any subsequent time.

▪       The applicant fails to provide documents requested by IRCC or any applicable Government bodies.

▪       IRCC introduces changed to the requirements thereby making the applicant ineligible

C. Dispute Resolution

In the event of a dispute, the Client(s) and RCIC are to make every effort to resolve the matter between the two parties.  In the event a resolution cannot be reached, the Client(s) are to present the complaint in writing to the RCIC and allow the RCIC 45 (forty-five) days to respond to the Client(s).  In the event the dispute is still unresolved, the Client(s) may follow the complaint and discipline procedure outlined by ICCRC.

D. Change Policy

      The Client(s) acknowledge that if the RCIC is asked to act on the Client(s) behalf on matters other than those outlined above in this Agreement, or because of a material change in the Client(s) circumstances, or because of material facts not disclosed at the outset of the application, or because of a change in government legislation regarding the processing of immigration-related applications, the Agreement can be modified accordingly upon mutual agreement.

E. Termination

  1. This Agreement is considered terminated upon completion of tasks identified under section A of this agreement.
  2. This Agreement is considered terminated if material changes occur to the Client(s) application or eligibility, which make it impossible to proceed with services detailed in section A of this Agreement.
  3. This Agreement may be terminated, upon writing, by the Client(s), at which time any outstanding fees or disbursements will   be refunded by the RCIC to the Client(s) / any outstanding fees or disbursements will be remitted by the Client(s) to the RCIC.
  4. Pursuant to Article 14 of the Code of Professional Ethics, this Agreement may be terminated, upon writing, by the RCIC, provided withdrawal does not cause prejudice to the Client(s).

F.  General

I am a member of the Immigration Consultants of Canada Regulatory Council (ICCRC) and my name appears on the ICCRC’s website www.iccrc.ca under the members list.


G. Governing Law

The contract shall be governed, interpreted and enforced in accordance with the Laws of province of Ontario, Canada.